Most orders are shipped via UPS. ground, F.O.B.- Carlinville, Illinois, with freight prepaid and added to invoices. (Note: Shipping prices quoted are for orders shipping within the contiguous U.S. only) There may be customs charges or import fees that you will be responsible for paying based on the laws of your country. Every effort will be made to ship your order in the easiest and least expensive way possible.
Chemicals, preserved specimens, media, furniture and large equipment orders are shipped direct from the factory and are shipped separately from any other items ordered from Cynmar®. Additional shipping charges may apply, and will NOT appear on your order confirmation! (Note: As of January 2005, we no longer sell chemicals to individuals. We also cannot ship chemicals and media outside the U.S.) Chemicals with the "(HAZ)" notation are considered hazardous and a $28.50 fee may be added to shipping of each hazardous item by the carrier. Businesses ordering hazardous chemicals must provide FEIN Number.
Internet orders placed between November and June will be shipped within three business days, as long as the items you ordered are in stock. During our busy season, July through October, orders placed on the internet may have an in-stock wait time of seven to ten business days. If you provide your e-mail address you will be notified if items are not in stock, and also when the order has shipped.
Our goal is to always satisfy our customers. PLEASE check your shipment immediately upon arrival! If there is a problem with your order, call or e-mail Customer Service at 800-223-3517. For return authorization we request that you call within 10 working days of receipt. In some cases a restocking fee will apply. Items returned must be unused, in new condition, and in the original container.
(All products sold by Cynmar Corporation are for scientific purposes - not intended for use by children under the age of 13).