Most orders are shipped via UPS. ground, F.O.B.- Carlinville, Illinois, with freight prepaid and added to invoices. (Note: Shipping prices quoted are for orders shipping within the continental U.S. only) There may be customs charges or import fees that you will be responsible for paying based on the laws of your country. Every effort will be made to ship your order in the easiest and least expensive way possible.

Chemicals, preserved specimens, and some media and furniture orders are shipped direct from the factory and are shipped separately from any other items ordered from Cynmar®. Additional shipping charges may apply, and will NOT appear on your order confirmation! (Note: As of January 2005, we no longer sell chemicals to individuals.) Chemicals with the "H" notation are considered hazardous and a $13.00 fee may be added to shipping by the carrier. Businesses ordering hazardous chemicals must provide FEIN Number.

Our goal is to always satisfy our customers. PLEASE check your shipment immediately upon arrival! If there is a problem with your order, call Customer Service for return authorization within 10 working days of receipt. Items returned must be unused, in new condition, and in the original container.